Terms and Conditions

Please read our terms and conditions carefully.

Refund Policy

1. We do offer monetary refunds – all refunds will be issued in the form of account credit, which can be used at Hyperhost Solutions.

2. We may explicitly grant exceptions to bullet point (1), however this decision is made at our discretion.

3. Account Credit top ups are strictly for use with hyperhost solutions only no refunds will be issued under any condition with a single exception of a duplicate payments on the same day or within 24 hours of making the 1st top up payment for your account credit

Dispute Policy

1. You may be charged administration costs of up to £50

Guidance: We ask that if you wish to ask for a refund that you go through the correct, recommended channels – which is opening a Billing ticket, or by emailing , only authorised contacts on your account will we be able to respond to.

Server & VPS Hosting Unmanaged VS Managed

we offer both Unmanaged & managed Hosting , if you are running a Unmanaged server your backups and data is your responsibility , we “HYPERHOST SOLUTIONS LTD” take no responsability for lost data on our unmanaged services. we reccomend haveing Disaster Recovery solution ready for worst case scenario , we can offer Cloud Based DR backup solution Acronis if required.

Our Managed Hosting Services are Fully managed by us and are backed up every 24 hours with Acronis for worst case scenario , data will be backed up to Acroni’s London Data centre for all managed Hosting Products. customers can request to have data re-located or removed by request.

All VPS Servers are backed up each night , we ask customers to make there own backups , these backups are not intended for daily restoration, it is for disaster recovery reasons only, we offer Full DR for our VPS and Web Hosting only for UK , Germany & France (Dedicated Servers Excluded unless agreement & contract has been signed)

Server Abuse Policy

1. Customers found to be abusing, and or using an HYPERHOST SOLUTIONS services for illegal use will be held fully liable and accountable for any legal proceeding as a result of that action.

2. Customers found to be abusing, and or using an HYPERHOST SOLUTIONS services for illegal use will have there services terminated, and potentially be banned for life from ordering an HYPERHOST SOLUTIONS service.

The Legal Stuff

This web page represents a legal document that serves as our Terms of Service and it governs the legal terms of our website and services we offer, https://www.HyperhostSolutions.co.uk, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by HYPERHOST SOLUTIONS.

Capitalised terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Service, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Website, collectively “Legal Terms”, constitute the entire and only agreement between you and HYPERHOST SOLUTIONS, and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein.

We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.

By accessing this web site and or utilising HYPERHOST SOLUTIONS services, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Definitions

The terms “us” or “we” or “our” refers to HYPERHOST SOLUTIONS, the owner of the Website.

A “Visitor” is someone who merely browses our Website but has not registered as Member.

A “Member” is an individual that has registered with us to use our Service.

Our “Service” represents the collective functionality and features as offered through our Website to our Members.

A “User” is a collective identifier that refers to either a Visitor or a Member.

All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content”.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on HYPERHOST SOLUTIONSs web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on HYPERHOST SOLUTIONS web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or mirror the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by HYPERHOST SOLUTIONS at any time.

Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. Restricted Uses Listing of offered products on the Website could be used only for lawful purposes by Users of the Website. You could not frame or utilise framing techniques to enclose any hallmark, logo, copyrighted image, or most proprietary details (consisting of images, text, page layout, or type) of HYPERHOST SOLUTIONS without express composed consent. You might not use any meta tags or any various other “unseen text” utilising HYPERHOST SOLUTIONS name or trademarks without the express written consent of HYPERHOST SOLUTIONS. You agree not to offer or modify any content found on the Website consisting of, however not limited to, names of Users and Content, or to recreate, display, openly perform, distribute, or otherwise make use of the Material, in any way for any public function, in connection with services or products that are not those of HYPERHOST SOLUTIONS, in other way that is likely to trigger confusion among consumers, that disparages or challenges HYPERHOST SOLUTIONS or its licensors, that dilutes the strength of HYPERHOST SOLUTIONS’ or its licensor’s residential property, or that otherwise infringes HYPERHOST SOLUTIONS’ or its licensor’s copyright rights. You further concur to in nothing else means abuse the Material that appears on the Site. The use of the Material on any other website or in a networked computer system environment for any purpose is prohibited. Any code that HYPERHOST SOLUTIONS develops to generate or show any Material of the pages making up the Site is likewise secured by HYPERHOST SOLUTIONS’s copyright, and you may not copy or adjust such code.

HYPERHOST SOLUTIONS has no duty to keep track of any products published, transferred, or connected to or with the Site. If you think that something on the Website breaches these Terms please contact our marked representative as set forth below.

If alerted by a User of any products which allegedly do not conform to these Terms, HYPERHOST SOLUTIONS could in its single discernment explore the allegation and figure out whether to take other actions or ask for the removal or get rid of the Content. HYPERHOST SOLUTIONS has no liability or duty to Individuals for efficiency or non-performance of such activities.

Electronic Communication

You are connecting with us electronically when you go to the Site or send out emails to us. You consent to get interactions from us online. We will connect with you by email or by uploading notifications on the Site. You concur that all contracts notifications, disclosure, and various other communicates that we provide to you digitally please any legal requirements that such communications be in writing.

Your Account

If you utilise the Website, you are accountable for maintaining the confidentiality of your account and password and you accept responsibility for all activities that happen under your account and password. You also accept not to reveal any personally identifiable information, consisting of, however not limited to, first and last names, credentials, or various other details of a personal nature (“Personal Data”) from the Site. Your disclosure of any Personal Data on the website might result in the immediate termination of your account. HYPERHOST SOLUTIONS additionally reserves the right to refuse service, terminate accounts, and remove or edit Content at it’s sole discernment.

HYPERHOST SOLUTIONS does not guarantee the truthfulness or represent, precision, or dependability of Content on the site, consisting of Personal Data. Each individual is accountable for upgrading and changing any pertinent account info when essential to preserve the truthfulness, precision, or reliability of the details.

Reviews, Comments, and Other Material

Registered Users of the Website might post evaluations and remarks of a product and services purchased by means of the Website, so long as the Material is not unlawful, profane, threatening, defamatory, an invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not include or include industrial solicitation, mass mailings, or any type of “spam.” You may not use another User’s account to impersonate a User or entity, or otherwise deceived as to the origin of the opinions. HYPERHOST SOLUTIONS books the right (however is not bound) to eliminate or modify such material, but does not regularly examine posted Material.

If you post an evaluation or send comments, and unless HYPERHOST SOLUTIONS suggests otherwise, you grant HYPERHOST SOLUTIONS a nonexclusive, royalty-free, permanent, irrevocable, and completely sub licensable right to utilise, recreate, modify, adjust, release, equate, create derivative works from, distribute, and screen such content throughout the world, in any media. You grant HYPERHOST SOLUTIONS and sublicensees the right to utilise your name in connection with such Material, if they choose. You represent and require that You own or otherwise control all the rights to the content that You post; that the content is accurate; that use of the content You supply does not violate this policy and will not trigger injury to anyone or entity; which You will indemnify HYPERHOST SOLUTIONS for all claims resulting from Content You supply. HYPERHOST SOLUTIONS has the right but not the commitment to edit and keep track of or eliminate any task or Material. HYPERHOST SOLUTIONS takes no duty and assumes no liability for any content published by You or any 3rd celebration.

Legal Compliance

You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. HYPERHOST SOLUTIONS reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to cancelling and or permanently terminating your client / member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.

Intellectual Property

Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.

Revisions and Errata

The materials appearing on HYPERHOST SOLUTIONSs web site could include technical, typographical, or photographic errors. HYPERHOST SOLUTIONS does not warrant that any of the materials on its web site are accurate, complete, or current. HYPERHOST SOLUTIONS may make changes to the materials contained on its web site at any time without notice. HYPERHOST SOLUTIONS does not, however, make any commitment to update the materials.

Acceptable Use Policy

HYPERHOST SOLUTIONS herby prohibits the following uses of HYPERHOST SOLUTIONS Services and or servers:

  • Transmission, distribution or storage of any material in violation of any applicable law
  • Transmission, distribution or storage of any material in violation of any ILEGAL pornography.
  • Child Pornography and related materials: Hosting child pornography is NOT allowed; Any client found to be doing so will be canceled immediately upon discovery and reported to the proper authorities. (Legal pornographic material is allowed to be hosted.)
  • Sending Unsolicited Bulk Email -> E.g. Spam
  • Running un-confirmed mail lists -> Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited!
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
  • Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronised number sequence attacks) to any other user whether on the HYPERHOST SOLUTIONS network or on another provider’s network.
  • Sending and or performing of denial of service attacks; this includes flooding of all kinds and other methods associated in the attempt to render a service unavailable.
  • Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spam Haus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.
  • Unauthorised attempts by a user to gain access to any account or computer resource not belonging to that user.
  • Unauthorised access to any computer system you have not been given explicit permission to access.
  • Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
  • Unauthorised access, alteration, destruction, or any attempt thereof, of any information of any HYPERHOST SOLUTIONS customers or end-users by any means or device.
  • Using HYPERHOST SOLUTIONS’s Services to interfere with the use of the HYPERHOST SOLUTIONS network by other customers or authorised users. Resource/Node Abuse: HYPERHOST SOLUTIONS reserves the right to cancel or suspend any account which HYPERHOST SOLUTIONS deems to be abusive or over-using resources outlined in the respective Customer’s service plan.
  • VPS accounts are subject to suspension without notice if it is found to be abusing the VPS node’s resources. Resource/Node abuses include but are not limited to:
  • Network abuse
  • I/O Abuse
  • CPU Abuse
  • Memory Abuse
  • This also includes but not limited to:
  • Denial Of Service Attacks of any kind as stated previously.
  • Torrent Seed Boxes (Exceptions may be made; please contact support)
  • Using a proxy or any other kind of IP cloaking methods whilst ordering and or purchasing any HYPERHOST SOLUTIONS service. Failure to comply with this will result in a possible cancellation and or termination of your service and account.

Cancellation Policy

Immediate type cancellations are processed automatically at 5am GMT (Greenwich Mean Time)

End of Billing Period type cancellations are processed automatically at 5am GMT ( Greenwich mean time) on the next service due date.

once a Cancellation has been completed on a Service , all customers data & their backups are sanitised this is a automatic process which will happen on your chosen termination date to  termination your services .

All Services Purchased from Hyperhost Solutions must have a Official cancellation request from your client area. an email is not a valid cancellation, if you simply just remove your Bank card / Direct Debit / PayPal your services will be suspended until this is rectified.

all Cancellations must be submitted 30 days before you renewal otherwise admin charges will be incurred & Debt collectors may be issued

Refund Policy

We do not offer monetary refunds under any circumstances unless we have otherwise stated. Any other forms of refunds will be deposited in to your client account as balance.

It is dully noted that the SLA offered with any service is may not take in to consideration any planned maintenance which has had a minimum of seven days advance notice on our dedicated status website found by email.

we do not take responsibility for cancelling automatic payment on behalf of our customers when you terminate a service is it your responsibility to cancel the Mandate or automatic subscription with the payment processor (Gocardless , Stripe or PayPal) , any additional payments that are taken from your account because of a subscription not being cancelled may not be possible to be refunded if your service has been renewed, it you can raise a request for a refund , but Management will make the decision on if you are eligible for a Full refund or partial, all refunds will be subject to a £50 administration charge

Claims Policy

Claiming against Hyperhost Solutions , is against our Terms , creating a claim with any of our Payment processor will result in immediate suspension of your services , all successful claim with our payment processor will result in us issuing Debt Collectors to  re-coup cost & proceeding with legal action with our Collection agency.

Service License Agreement

We do not offer any global SLA; however, some services do have explicitly defined SLA’s which will be shown upon ordering of the service.

It is dully noted that the SLA offered with any service is may not take in to consideration any planned maintenance which has had a minimum of seven days advance notice on our dedicated status website found at http://status.Hyperhost Solutions.co.uk and or by email.

DDOS (Distributed Denial Of Service) Protection Service License Agreement

Due to the ever changing nature of DDOS (Distributed Denial Of Service) & DOS (Denial Of Service) attacks we can not guarantee that we can protect from all kinds of attack; as it is well noted new attack methods and or variations are created on a daily to weekly basis.

Unlimited Disk Space and or Bandwidth

The use of the word ‘unlimited’, meaning we do not actively limit your account on disk space or bandwidth. However, this is subject to fair use and any customer using an amount of monthly bandwidth or disk space deemed excessive in comparison to the average usage by other customers on our platform may, at our discretion, may be advised to upgrade to another solution which can accommodate their needs.

We provision very large disks for our shared platforms, but no physical or virtual server can have an “unlimited” disk size due to limitations in both hardware and software.

Automatic Payments

By signing up to an automatic payment scheme, and or using one of our various automatic payment options you agree, and allow us to either take and or receive payments on or before the due date to cover any cost of your service. In addition you understand that any new invoices or outstanding debts may be charged automatically.

Our Responsibility

We are not responsibility and or any liability for the following: HYPERHOST SOLUTIONS takes necessary measures to keep your data safe. However, HYPERHOST SOLUTIONS is NOT responsible for lost data, time, income or any other resource due to hardware, software failure or human error. Customer has the full responsibility to keep their data safe and backed up.

Our rights

By agreeing to the terms and conditions you also agree and understand that we hold the following rights over any HYPERHOST SOLUTIONS Service and or client accounts.

We reserve the right to cancel and or terminate any HYPERHOST SOLUTIONS Service that is in violation of these terms and conditions.

We reserve the right to cancel and or terminate any HYPERHOST SOLUTIONS Service; and associated client account found to hold a Fraud Record score of above twenty points. (https://www.fraudrecord.com)

We reserve the right to request identification in the form of government issued identification card such as but not limited to, passports, driving licenses and government issued ID Cards.

We reserve the right to terminate or suspend any service that has not been paid for on or before the due date; (Notice: Please make sure you pay all outstanding invoices before the due date to dissipate any chances of downtime or innocence to yourself.)

Marketing 

HYPERHOST SOLUTIONS , does not sent out Spam & Harrasing messages we will in-frequently communicate of new products , Promotion ect if you are enrolled to our marketing emails , if you are not enrolled to marketing , you will still recieve emails for maintenance and planned works

Agreeing to recieve our marketing when you create an account with HYPERHOST SOLUTIONS , you are also agreeing to our Direct Partners to contact you if it deams they would be a good fit for your buisness if there business could assist you in anyway on top of the services we HYPERHOST SOLUTIONS Provide. 

if you do not wish our Vetted partners to contact you please kindly raise a ticket to our marketing team and they will make sure your information is not shared with our Authorised Partner network.

Notice

HYPERHOST SOLUTIONS Hosting utilises Fraud Record, and MaxMind to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to Fraud Record for misbehaviour using one-way hashed information.

Legal Correspodance Address & Details

Hyperhost Solutions Ltd

Fergusson House

124 City Road

London EC1V 2NX

Company Reg: 12483466

Contact: 02081254510

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